Managed Services

TECWatch managed services provides 7x24x365 monitoring, management and break/fix maintenance of your IT infrastructure. With TECWatch on the job, you can focus limited internal IT resources on higher value projects and activities, thereby reducing overall costs while maximizing return on IT investment.

Our commitment to meeting and exceeding SLAs ensures a proactive approach to maintaining services availability and fast response to service issues, which means increased productivity and reduced costs associated with service downtime.

TECWatch managed services offers a full complement of services that scale in size and complexity to meet your requirements – and your IT budget.

Contact us for a complimentary technology health check and let us show you how TECWatch Managed Services from TECSRV can help you transform your IT operations from cost center to competitive advantage.

TECWatch Infrastructure Monitoring for the entire technology stack is provided on a 7x24x365 basis, and provides end-to-end infrastructure surveillance, event notification and performance reporting:

• Network infrastructure, including Servers/Storage, LAN/WAN, VPN/Security, and IP Telephony
• Monitoring and tracking of performance and availability of routers, switches, firewall/VPNs, and circuits
• Infrastructure reporting including availability and performance, resource utilization, SLA compliance, and capacity planning

• Database Availability
• Database Performance
• Database Design

TECWatch Infrastructure Management for the entire technology stack is provided on a 7x24x365 basis, and provides full infrastructure monitoring and management services including:

• 24X7x365 infrastructure/database monitoring
• Event notification, infrastructure performance and availability services
• Database, OS and infrastructure availability management
• Patching via Microsoft WSUS strategy
• Hardware and software asset inventory
• Trouble ticketing and event logging/reporting
• Reporting on environmental health and performance
• Active directory management and account administration
• Backup monitoring and management

• Backup and restore
• Refresh and cloning
• Performance tuning

• Executive
• Operational
• IT resource utilization
• Performance analysis

1. Contact us to schedule an appointment for a no-obligation technology health check including servers, network, desktops, and phone systems and let us show you how TECWatch Managed Services can make a strong difference in your business.